Time to answer some frequently asked questions for all things Nerdlettering:
Can I send you ideas for new designs?
How much do you charge for shipping?
In the U.S. shipping is free across all products and all orders.
Internationally we charge a flat shipping fee of $5 per order.
How long until I'll hold my precious mug, mouse pad, or $accessory in my hands after I order?
Let me preface this by saying that all of our products are custom-made and printed on demand when you order them. That process usually takes about 3-4 days. After printing and packaging we mail the product to your shipping address.
In the U.S. that's about 5 days for shipping. International orders take 9-13 days. I know this might be a little on the longer side—but it's totally worth it ;-)
You're getting a high-quality, custom-made product, printed in the U.S., and you're supporting a nerdy maker couple. How cool is that?
I've got a coupon code and I want to order with PayPal. How do I apply the code?
If you click the "Checkout with PayPal" button on the "Your Cart" page you won't get the option to apply a coupon code. However you can still use coupon codes with PayPal if you do it this way:
Click on the regular "Check out" button on the "Your Cart" page. Then you can apply your coupon code. Then select PayPal as your payment method at the end of the checkout.
How are your products made?
The design work for all products is done 100% by us, Anja and Dan. (To be honest 95% off the really hard creative work is on Anja's shoulders because she's spending hours doing the handlettering work for our designs. Dan has horrible hand-eye coordination!)
We have a giant spreadsheet with ideas for new graphics and slogans to try, so we try to rank and filter those down to the designs we're actually going to implement. Then there's a long period of experimentation and coming up with various design drafts (see our Instagram and Twitter accounts for that). At some point we settle on a final design and it gets added to the store, ready for you to order!
All of our physical products are custom-made and printed locally in the United States using state-of-the art Kornit DTG printers in a facility we've partnered up with. These printing machines provide amazing and long-lived quality, so you'll be able to enjoy your Nerdlettering products for a long time to come.
Are the mugs dishwasher safe?
Yes, the mugs we sell are dishwasher safe. I've been putting the mugs I have for personal use in the dishwasher and so far there haven't been any signs of trouble. The printer we've partnered up with also advertises them as dishwasher safe. So, dish-wash away!
Who are you guys?
The Nerdlettering store is 100% run by nerdy maker couple Anja & Dan (graphic designer + Python developer makes a fierce combo, let me tell ya). If you're interested you can learn more about the Nerdlettering.com background story here: >> Our Story
What's your refund policy?
We want you to be a happy customer :) If you're not satisfied with your order or one of your products we offer you a 30-day 100% money back guarantee. Just send an email to firstname.lastname@example.org and let us know where we left you hanging and we'll give you a refund.
Can you design a custom product for my team/company/startup/...?
That's a great idea and we're totally open to it. Custom mugs, mouse pads or t-shirts make awesome team bonding gifts. Shoot us an email at email@example.com and we can discuss everything.
Got another question?
Great! We'd love to hear it :) Email us at firstname.lastname@example.org or reach out to us on Twitter. We'll get back to you ASAP.